Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it, unopened or unused and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, please contact us at info@mivorva.com.

Please note that we do not provide return shipping labels.

If your return is approved, we will provide you with instructions on where and how to send your package. Any items returned without contacting us first may not be accepted.

If you have any questions regarding returns, you can contact us at info@mivorva.com.

Damages and Issues

Please check your order as soon as it arrives and contact us promptly if the item is defective, damaged, or if you received an incorrect product. We will review the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain products are not eligible for return, including personal care products such as beauty and skincare products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions regarding a specific item.

Unfortunately, sale items and gift cards are not eligible for return.

Exchanges

The quickest way to receive the product you want is to return the original item. Once your return has been approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason or justification.

As stated above, the item must be returned in the same condition in which you received it, unopened or unused and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@mivorva.com.